Return and exchanges

Return and Exchange Policy

Mowtejewelry online shop do sell based on their excellent designs and proven reliability.

So the quality is guaranteed.

Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you.

But you do need to confirm your size carefully before buying (a size measurement will be show below each items).

Our Guarantee
If you are not 100% satisfied with the quality of your purchase from Mowtejewelry.

you can return or exchange your items within 15 days from the delivered date.

Request:

1. Items received within  15 days from the delivered date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by buyer.

4.Please prepare images of the defective beads and tracking number of the return

package in advance before filling an return application.

 

How to return & exchange
1.Send an email to mowtejewelry@hotmail.com and tell us your order number
and the reasons for your return.
 
2.Return Address
Return address will be provided by Mowtejewelry's Customer Service via email.
Please don’t use the shipping address on the package, because our return storehouse maybe in a different location.
 
3.Please write down the following information on a paper and put it inside the return package
(1)Order number
(2)Reasons for your return
 
4.Declare the value of the package $5.00
5.Send us the tracking number when you returned your items,we will refund or
exchange when we get your package.
  
Note:  We can’t accept the exchange or canceling the order after your order has been shipped.
Return shipping fee
In general, you are responsible for the return shipping fee. Only when the return is attributed to our mistake (such as sending incorrect item, size, or color),
we will assume the return shipping fee, or provide you with an alternative solution.
Refunds
Verification of the returned item will be managed by our QC team.
We will do this as soon as we receive the item you've returned.
Mowte will complete the refund in 7 days after receiving your returns.
Orders paid via Paypal.
If you have any question regarding return policy, please feel free to contact us.